Strategic Plan & Quality Policy
Strategic Plan
The MDIA has established a Strategic Plan covering the period 2023-2025. The plan is monitored on an ongoing basis to ensure effectiveness and that the Authority meets the needs and expectations of stakeholders.
Learn about the MDIA’s strategic plan to transform, inspire, and enable digital innovation.
Quality Policy
The Quality Policy of the Malta Digital Innovation Authority (MDIA) is to provide services that satisfy the responsibilities falling under its remit by virtue of relevant legislation. This is carried out by establishing, implementing and maintaining updated processes that are efficient and effective, whilst ensuring service conformity and enhanced customer satisfaction.
The MDIA shall endeavour to satisfy the applicable requirements of its interested parties and the ever-increasing expectations of society through a process of continual improvement in the services and support it provides and its quality management system.
Quality Objectives
The MDIA establishes quality objectives that are consistent with its mission, vision and strategic direction, and appropriate to its context to achieve the desired results, whilst ensuring service conformity and enhanced customer satisfaction.
To this effect, the MDIA adopts the following quality objectives
To serve as the national advisory and enablement body for innovative technologies.
To align the Authority’s internal operations and align them with its external activities, therefore continually improve the quality management system.
To expand the MDIA’s research capacity in innovative technologies to reflect societal needs.
To be the leading policymaker for innovative technologies on both a national and international basis.
To support governmental initiatives concerning regulatory compliance using innovative technology.
To build national trust by fostering a culture of good governance.
To manage the Authority’s finances in an accountable and transparent manner.
To identify risks associated with innovative technologies and mitigate their impact on the Authority and the wider industry.
To increase awareness and visibility of the Authority’s remit within the technology sector.
To collaborate with relevant national stakeholders and international counterparts.
